Your Privacy Matters to Us
We've built arahqq around your account security and data protection. This policy explains how we collect, use and safeguard your information when you open an account, deposit via...
How We Handle Your Information
arahqq collects personal data—your name, email, phone number and payment details—to verify your account, process deposits through DANA, OVO, GoPay and QRIS, and comply with local regulations in supported Indonesian regions. We use encryption and secure servers to protect this information. We do not sell your data to third parties. Your payment history and account activity remain private and are used only
to improve your experience and detect fraud. We retain your information for as long as your account is active, plus a retention period required by law.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
Privacy Standards We Follow
Encryption Standard
All transactions via DANA, OVO, GoPay and QRIS use TLS 1.2 encryption to protect your payment details from interception.
Fraud Detection
We monitor account activity in real time to identify unusual login patterns and unauthorized access attempts on your behalf.
Third-Party Audits
Our data handling practices are reviewed annually by independent security firms to ensure compliance with regional standards.
Payment Partner Vetting
DANA, OVO, GoPay and QRIS providers we work with meet strict data protection requirements before integration.
Incident Response
If a data breach occurs, we notify affected users within 48 hours and provide guidance on account protection steps.
Compliance Team
Our legal and compliance staff stay current with Indonesian data protection regulations and update this policy accordingly.
Consistency Across Our Platform
| Live Casino Tables | Your account data and session history on our live dealer rooms follow the same encryption and retention standards as this policy. |
|---|---|
| Slot Lobbies | Slot play history and your account balance are protected with identical security measures and privacy controls. |
| Sportsbook Markets | Betting history and personal preferences in our sportsbook are stored securely and never shared with external analytics firms. |
| Mobile Experience | Whether you access arahqq on desktop or mobile, your data protection level remains consistent across all platforms. |
| Payment Processing | DANA, OVO, GoPay and QRIS transactions are handled with the same privacy safeguards as bank transfers and card payments. |
| Account Closure | When you close your account, your personal data is securely deleted within 90 days unless legal retention applies. |
| Policy Updates | We notify you of material privacy changes via email at least 30 days before they take effect on your account. |